Enterprise-Grade Security
Your data, your patients, and your practice deserve the highest level of protection. We implement bank-level security across every layer of our platform.
PCI DSS Level 1 Certified
The highest level of payment card security certification. Annual audits ensure continuous compliance with the most stringent financial data protection standards.
AES-256 Encryption
Military-grade encryption for all data at rest and in transit. Your sensitive business information and customer data remain protected at all times.
Secure Database Architecture
Isolated database instances with row-level security, automated backups every 6 hours, and point-in-time recovery capabilities.
Multi-Factor Authentication
NPI verification required for all accounts. Optional 2FA, IP whitelisting, and role-based access control for team members.
Complete Audit Trails
Every action logged with timestamps and user IDs. Full chain of custody for orders, inventory changes, and account modifications.
99.99% Uptime SLA
Hosted on enterprise cloud infrastructure with automatic failover, distributed redundancy, and 24/7 monitoring.
Regulatory Compliance
FDA Compliance
All products feature FDA-compliant labeling with proper ingredient disclosure, batch tracking, and expiration management. Certificate of Analysis (COA) documentation available for every batch.
HIPAA-Ready Architecture
While ZenLabs is a wholesale platform (not a covered entity), our infrastructure follows HIPAA technical safeguards for encryption, access control, and audit logging.
SOC 2 Type II (In Progress)
Currently undergoing SOC 2 Type II audit for security, availability, and confidentiality controls. Certification expected Q2 2026.
Our Security Practices
Regular Security Audits
Third-party penetration testing conducted quarterly by certified security firms. Vulnerability assessments and code reviews performed before every major release.
Employee Training
All team members complete annual security awareness training. Background checks required for all personnel with database access. Zero-trust security model enforced.
Incident Response
24/7 security monitoring with automated threat detection. Documented incident response plan with notification protocols. Transparent communication in the event of any security incident.
Data Retention & Deletion
Secure data deletion protocols compliant with state and federal regulations. Users can request complete account deletion at any time. Data retained only as long as legally required or operationally necessary.
Third-Party Integrations
All payment processing handled by PCI-compliant payment gateways. We never store full credit card numbers. All third-party vendors undergo security vetting before integration.
Security Questions?
Have specific security requirements or questions about our practices? Our support team is here to help.
Contact Support TeamProvider Use Only (PUO): ZenLabs Wholesale is exclusively for licensed healthcare providers. All products require appropriate physician oversight and are not for direct consumer use.